FAQ

FAQ

How do I pay for my order?

1. You can make payment by credit or debit card at the time of order.

2. You do have an option to pay for your order after you receive it. If you choose this option, you will be sent an invoice with your order and full details of how to pay are included on that invoice. For ease of reference, here are the payment options available:
a. Internet & Telephone Banking – Account Number 22048647 and Sort Code 40-26-12. Please ensure you enter or quote your ten digit Customer Number (beginning ‘60’) as the payment reference. Your Customer Number can be found at the top right of your invoice.
b. Direct Debit – please call our Payment Team on 0800 037 4321.
c. Cheque or Postal Order – please send, together with the remittance slip on your invoice, to:
Freepost Plus RTAL-XACT-RGZE
LMO Processing Centre
PO Box 89
PORTH
CF40 9BJ
d. Credit or Debit Card – either by post to the address above (please include remittance slip on your invoice) or by calling our Payment Team on 0800 037 4321 (Monday to Friday 0900 – 1730).

What if I have a question about my order?
Please contact our Customer Care Team via email (customercare@londonmintoffice.org) or by calling 0845 120 3086.

By ordering the Flowing Hair commemorative, am I tied-in to an ongoing collection?
No. The London Mint Office is proud to offer a wide range of related items that have been created to mark this milestone event of the coin being displayed in London , a limited number of FREE scale reproductions have been issued.. By ordering your Flowing Hair commemorative, you will not be 'locked-in' to any future orders. Related items may be made available to you but you are not under any obligation to place any further orders or make further payments (other than for your original order).

I’m outside the UK, can I still place an order?
Unfortunately, the London Mint Office cannot fulfil orders to addresses outside of the United Kingdom. However, we are able to fulfil orders to BFPO addresses.